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TERMS OF SERVICE

  • Contractual Relationship

A legally binding agreement between you and Takeme Inc., a company with registered office at Takeme address here at Ash Shuhada, Imam Abdullah Bin Saud Bin Abdulaziz Road, Riyadh 13241 6807, Saudi Arabia. Please go through these terms and conditions carefully, as they constitute a legal agreement between you and Takeme. In these Terms, the words “including” and “include” mean “including, but not limited to.”

This Agreement governs your use of the Takeme applications, website, call center and the technology platform. Takeme licenses the right to operate the Takeme Platform to its relevant Associates, and those relevant Associates will provide you the right to access and use the Takeme Platform in your jurisdiction. 

By choosing to use the Takeme Services, you confirm to an agreement to be bound by these Terms. A user who does not agree to these Terms, may not access or use the Takeme Services. These Terms  supersede prior agreements or arrangements with you. Takeme has the right to terminate these Terms or any Services with respect to you, or generally deny access or cease offering to the Services or any portion thereof, for any reason at any time.

Supplemental terms of Takeme may apply to certain Services, such as policies for a particular event, loyalty program, activity or promotion, and such supplemental terms will be disclosed to the user in connection with the applicable Services. These Supplemental terms are in addition to, and shall be deemed a part of this Agreement for the applicable Services. The Supplemental terms shall prevail over this Agreement in the event of a conflict with respect to the applicable Services.

Takeme may amend these terms of Agreement from time to time. Amendments will be effective upon Takeme’s posting of updated Terms at this location or the revised policies or supplemental terms on the applicable Service. Your continued access or use of the Takeme Platform after such posting constitutes your consent to be bound by this Agreement, as amended.

The use of personal information in association with the Takeme Platform is as provided in Takeme’s Privacy Policy located at Ash Shuhada, Imam Abdullah Bin Saud Bin Abdulaziz Road , Riyadh 13241 6807, Saudi Arabia. 

  • The Takeme Platform

Takeme platform is a digital network serving the purpose of a market space where “Users” who seek personal transportation services are linked with the driver. To access the takeme platform, a user has to create an account and from there on all his decisions are at his discretion. Every new service constitutes a new agreement between the user and the driver.

YOU ACKNOWLEDGE THAT TAKE ME DOES NOT PROVIDE, NOR OWNS, OR PROVIDES ANY TRANSPORT AND LOGISTIC SERVICES. INDEPENDENT THIRD-PARTY CONTRACTORS PROVIDE ALL THESE, WHICH ARE EMPLOYED BY TAKEME.

License

Subject to a users compliance with these terms and agreement, Takeme provides you with a limited, non-transferable and non-exclusive license to

  1. Use Takeme platform on your personal device
  2. Use content and material available on Takeme platform, solely for personal and commercial use. 

Takeme reserves any rights not expressly granted herein.

Third-Party Services and Content

Takeme could be accessed using third-party services that are not in the domain of Takeme. You acknowledge that these have their own terms and Agreement, which you agree to. Takeme takes no liability of these third party services. Apple Inc. and Google, Inc., and/or their applicable international subsidiaries will be third party beneficiaries to this contract if you are using an Apple IOS or Android-powered device. These parties are not part of this contract and hence not liable for any support of Takeme platform in any case.

Takeme Platform Ownership

Takeme platform and its licensors will always remain the property of Takeme. Neither this Agreement nor the use of Takeme platform gives you any right over it.

Provision of the Services

You acknowledge and recognise that portions of the Services may be made available under Takeme’s various brands or request options, which include the transportation request brands.

It is at Takeme’s discretion which brands or request options are made available to you.

  • Use of Services

User Accounts.

A user when creating an account on the Takeme platform must be 18 years of age or above. The user must provide the essential personal details, and any wrong or outdated information could result in the users inability to access Takeme platform.

You agree to maintain the secrecy and security of your accounts username and password. The user is responsible for all activities under their account even in case of theft or loss of their device. Only one user account is permitted unless otherwise stated.

User Requirements and Conduct.

Takeme service is not available for the user under the age of 18 and can be only used by those who can party to a binding agreement under law. You are not allowed to transfer your account to another party or person. You agree to comply with all the laws applicable when using Takeme and will only use it for legal purposes. You agree to don’t cause trouble or damage to the third-party provider. You agree to provide identification proof if asked for and failure to provide may deny your access to the services.

Takeme Promotions, Referral and other Programs.

Takeme, in its sole discretion, may make discount offers and promotional offers available to its users. These offers have no relevance to your agreement with Takeme. Takeme holds the right to withdraw the perks and credit given to users under a promotion if it feels were a result of an error, or in violation of the terms of the promotion.

  • How Promo code works

1. Promo code can be used only One time.
2. Promo code will not be applicable on minimum fares.
3. Each code is valid for limited time and for specific occasions. It cannot be used after expiry of that and cannot be replaced by others.
4. Codes are not transferable or redeemable for cash and cannot be combined with any other code, offer, discounts or promotion.
5. Take me will not take any responsibility of damage, lost, stolen or wrong use of promo code and no replacement will be provided in such circumstances.
6. In case of any technical or telecommunications problems including security breaches. Take me can modify, cancel, terminate or suspend the promotion code without any notification.
7. Take me have complete authority to change or cancel the promotions any time.

From time to time, Takeme may offer the user incentives of referring new Users to the Takeme community (“Referral Program”). The incentives may come in the form of Takeme Credits, Trip Discounts and/or other Service Discounts. Takeme may change the incentive types, terms, amounts, restrictions, and the qualification requirements for any incentives in its sole discretion.

Communications

The users of Takeme agree to receive communication from us. The communication could be done through e-mail, calls, text messages, and push notifications. Communication may include but is not limited to user account concerns, updates, new features, promotions, and industry developments. Charges will be applied as per your phone carrier rates.

  • Payments and Charges

As per Agreement, you agree to pay any amount charged by Takeme for providing service. Charges may include some other applicable fees such as tolls, surcharges, airport surcharges or others.

All payments and charges will be facilitated by Takeme using the payment method preferred by the user in their Account, after which the user will receive a receipt by email. Fee paid by the user is final and non-refundable unless otherwise determined by Takeme.

You agree and acknowledge to pay a higher amount in some geographical regions where the demand for drivers is high. A cancellation fee will be charged if you cancel the service before its commencement as Takeme offers the option to cancel. Once the service is completed, you may be required to rate your experience and/or give additional feedback.

Repair and cleaning

As per company policy, the “wear and tear” damages will be paid by the user if the Takeme platform is used more than what is considered normal. It can occur if the driver reports the need for cleaning and repair, and that amount collected from the user is transferred to the driver. 

  • Restricted activities

A user is not allowed to:

  1. Impersonation of a person or entity
  2. Harassing any person while using the Takeme services
  3. Disrupt Takeme services, platforms, or networks associated with Takeme platform
  4. Posting false, misleading, inaccurate, offensive, profane, abusive or defamatory information about Takeme
  5. Use drugs or alcohol
  6. Activities to disrupt the Takeme network through viruses and other malicious content
  7. Sell or transfer user account details to others.
  8. Discrimination based on gender, race, religion, physical or mental disability
  9. “Mirror” or “frame” any part of Takme platform.
  • Disclaimers; Limitation of Liability; Indemnity.  

Disclaimer

Takeme disclaims all warranties which are not particularly set out in these terms and conditions. Takeme also cannot be held accountable for the quality and reliability of the services provided by the third party. You agree that the risk of using the service remains solely with you.

Takeme and its affiliates are not responsible for the conduct of users, drivers or any third party. The user must use the degree of caution and sensibility.

Limitation of Liability

Takeme could not be held responsible for any loss, damages, injury or property damage, in connection with, or otherwise resulting from the usage of Takeme platform.

Takeme would not be liable for any damages arising from the inability to use the services properly or resulting from the relations between the user and the third party.

Takeme has no liability or responsibility for the services provided to you by the third-party provider.

Indemnity

You agree to indemnify and hold Takeme and its employees from any claims, demands, losses, and expenses arising out of or in connection with your usage of Takeme services.

  • Dispute Resolution

Arbitration

You agree to any dispute settling or claim against Takeme will be settled by binding arbitration. You acknowledge that you and Takeme are each waiving the right to a trial by jury. Unless both you and Takeme otherwise agree in writing, any sort of arbitration will be conducted only on an individual basis.

Arbitration Process and Rules.

Any conflict, dispute, claim, or controversy arising in connection with or relating to the Takeme Platform or this Agreement, including those relating to its validity, its construction or its enforceability shall be first submitted to mediation proceedings under the (“ICC Mediation Rules”). The rules set out by the International Chamber of Commerce (“ICC Arbitration Rules”) will be followed throughout the proceedings. 

  • Other Provisions

Choice of Law.

This Agreement is governed by and constructed in accordance with the laws of The Kingdom of Saudi Arabia, without giving effect to any conflict of law principles, except as may be otherwise provided in the agreement above.

Copyright Infringement Claims.

Claims of copyright infringement must be sent to Takeme at Ash Shuhada, Imam Abdullah Bin Saud Bin Abdulaziz Road , Riyadh 13241 6807, Saudi Arabia.

Notice.

Takeme may give notice by means of a general notice on the Takeme Platform, electronic mail to your email address mentioned in your Account, or by written communication sent to your address specified in your Account. You may give notice to Takeme by written communication to Takemes’s mail address at Ash Shuhada, Imam Abdullah Bin Saud Bin Abdulaziz Road , Riyadh 13241 6807, Saudi Arabia or by emailing at support@takemee.com

General.

If any provision of this Agreement is held to be illegal, invalid or unenforceable, in whole or in part, under any law, such provision or part thereof shall to that extent be deemed not to form part of this Agreement but the legality, validity and enforceability of the other provisions in this Agreement shall not be affected. In that event, the parties shall replace the illegal, invalid or unenforceable provision or part thereof with a provision or part thereof that is legal, valid and enforceable and that has, to the greatest extent possible, a similar effect as the illegal, invalid or unenforceable provision or part thereof, given the contents and purpose of this Agreement. This Agreement constitutes the entire agreement and understanding of the parties with respect to its subject matter and replaces and supersedes all prior or contemporaneous agreements or undertakings regarding such subject matter.

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